Term Conditions

Terms & Conditions

General Considerations and Scope

eMitraStore Limited trading as eMitra Store, 82 Dabri, 335503 (hereinafter "eMitra Store") maintains the internet portal https://emitrastore.com/, an ecommerce portal (hereinafter "eMitra Store"). On eMitra Store customers will be offered goods. The offering on this site is only directed at end users of legal age. These terms and conditions find application in all contracts which members enter via emitrastore.com as well as all general business relationships between eMitra Store and its customers. eMitra Store does not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Sunday and all statutory holidays.

Ordering at eMitra Store is easy. For placing your first order at eMitraStore, please follow the below mentioned steps:

• Just select the items you want to shop.
• Enter your shipping address.
• Enter your payment information and you are address.

If you need any assistance give us a call. We would love to take your order over phone. You may contact us on +91 85-960-86-960. Call Timings: 8:00 AM - 8:00 PM (Monday to Saturday) except Sunday & all statutory holidays. +91 85-960-86-960 available over whatsapp on holidays.

Order Placement

All the products on this website are sold by eMitra Store directly to the customers. eMitra Store provides marketplace services to its customers. 

Once your Order is successfully placed, you will receive a confirmation over email and text message from eMitraStore. This mail will have all the details related to your order. Order details can also be viewed at My Account > Order history, if you have placed the order through your login id.

Shipping Information

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• We maintain partnerships with multiple courier companies to ensure efficient and reliable delivery services.
• Our delivery network covers over 24,000+ pin codes across India, offering extensive reach to customers.
• For areas not serviced by regular couriers, we utilize India Post to ensure delivery.
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• Customer Communication:
• Deliveries are OTP/Digitally Sign verified to ensure secure transactions and prevent unauthorised receipt of goods.
• Customers receive timely notifications regarding their order status through SMS, email, and WhatsApp, keeping them informed throughout the shipping process.
• However, for some products delivery time may vary depending upon the availability or the size of the order.
• Product delivery time is depends upon some of the below parameters:
• Stock availability
• Size of the order
• Shipping Address
• Size of the product
• Make to Order products

Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you dispatch information. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.

Order Status Information

Our order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details and on dispatching you will get notification about your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end.

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery timeline. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

Bulk Order Information:

Yes we accept bulk orders, for bulk orders please mail at help.emitrastore@gmail.com or whatsapp us- +91 85-960-86-960

Order Payment Fail Information

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please write to us: help.emitrastore@gmail.com

eMitra Store believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by mailing at support@emitrastore.com with images as proof. We will look at it immediately and get back to you.

The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.

Return/ Exchange Information

We are happy to serve customer and fulfil their requirements. If customer receives any product which fulfills the below mentioned criterion, customer is eligible for return / exchange:

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• Return/Exchange only be approved after remote verification by our support team and written mail request over support@emitrastore.com
• Product is used/altered/Defective product.
• Physical / in-transit damage to the product.
• Empty packet/some items or accessories are missing.
• Significant difference found in eMitraStore website as comparison to product.

Customer is not eligible for return/exchange if

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• Its “No longer needed”.
• Customer tried to handle the product and were unable to use it which promotes any tear/damage.
• Made to Product(on demand) will not be returned.
• No adjustment/settlement of amount allowed after 90 days of transaction for hold orders.

Guidelines for Return/Exchange:

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• For Products purchased on eMitra Store, in the event the customer has any concern with the Product, the customer shall inform eMitra Store Customer care within 48 Hours of product delivery.
• Customers must share video with the Customer care team while opening the package in case of Empty Package/Quantity issue.
• Customers need to share 7-8 images of the Complete product, Product packaging/box (Outer & Inner) & Shipment label while raising the Return or Replacement request.
• In case of goods return will be accepted only in case of wrong, defective, damaged product.
• In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement.
• All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories.
• eMitra Store shall endeavor to process the exchange/refund within 7 (Seven) working days from the date of request.
• Exchanged shipment only be dispatched after receiving of product at our location.
• Only partial refunds are offered in certain circumstances
• We cannot offer a refund, exchange, or repair if seven days have passed since your purchase. After exhausting the return period, the warranty will be fulfilled by OEM (Original Equipment Manufacturer); customer need to contact OEM for the same and applicable as per their policies. eMitraStore only supports aligning you with them.

Note: eMitra Store is always happy to help customer if customer fails to understand the working of product, Customer can contact. eMitra Store customer care team either through email / phone/ whatsapp. eMitra Store Support Team will connect customer to troubleshoot the issue.

Refund Policy

The refunds in accordance with the above guidelines shall be as per the following:

In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank of India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.

Refunds / Returns shall NOT be allowed in the following cases:

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• Return request is made outside the specified time frame of 48 (Forty-Eight) hours as specified above.
• In case where price tags, labels, original packing, freebies and accessories, box are missing.
• If the Product is damaged by the customer, in any manner as may be determined by eMitra Store at its sole discretion.
• If Product has been used by the customer.
• If Product sold as combo/sets cannot be returned as individual Product.
• If you have received a mail/message from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial team for the same.
• Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
• We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details.
• In case of approved refund it takes 7-10 working days for the money to be credited to your account.
• To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Payment Security

Your online transaction on eMitra Store is secure with the highest levels of transaction security currently available on the Internet. eMitra Store uses safest payment gateways ( PayU / Razorpay) to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on eMitra Store are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

eMitra Store realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

In case of a payment failure, please retry ensuring that information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to call us through at +91 85-960-86-960. Call Timings: 8:00 AM - 8:00 PM (Monday to Saturday)

Policy for Handling and Shipping of Products:

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• Quality Control:
• Upon receiving products from the manufacturer, our quality control team conducts thorough inspections to ensure all items meet the defined standards.
• Each selected device undergoes a secondary quality check to maintain consistency and reliability.
• Updated documentation is maintained in our database to track each product's quality status.
• Packaging:
• Products are packaged using sustainable materials and techniques to minimize environmental impact.
• Waste reduction strategies are employed during the packaging process to promote eco-friendliness.
• After-Sale Service:
• We offer a 72 hours exchange policy for products with manufacturing defects, providing customers with peace of mind.
• Beyond the exchange period, warranty fulfillment is handled by the original equipment manufacturer (OEM), ensuring continued support and satisfaction.

By adhering to these policies, we aim to maintain high standards of quality, sustainability, and customer satisfaction throughout the handling and shipping of our products.

eMitra Store Sustainable Packaging Policy

At eMitra Store!, we believe in taking a more circular approach when it comes to sustainable eco-friendly packaging and waste reduction. We recognize that we have an important role to play in tackling these critical issues in industry and beyond. OUR APPROACH For eMitra Store! and our brands, we’re committed to sustainable sourcing while focusing on reducing and mindfully reusing or recycling the waste. To help shape and strengthen our strategy, we engage with suppliers, franchisees, governments, non-governmental organizations (NGOs) and other partners to address key focus areas including eliminating unnecessary packaging, shifting to more sustainable materials, supporting better recovery and recycling systems, and lastly, investing in circularity. Another element that’s central to our approach is having freedom within a framework. This provides overarching goals and areas of focus for organization while allowing us to take tailored approaches guided by the unique factors and circumstances that influence packaging and waste where we operate while staying compliant with local governments and regulations. FOCUS AREAS & GOALS Reducing waste from packaging, is an important issue for the business.As eMitra Store, working to transition existing packaging as needed and developing new packaging solutions that can be diverted from landfills through

recycling or composting. The following areas outline our holistic view of packaging across the company.

We aim to maximise the use of recycled materials in our packaging:

● We will adopt reusable alternatives to traditional packaging formats where possible. 

● We will eliminate problematic and unnecessary packaging materials. 

● We will use materials which are widely recycled. 

● Any packaging waste generated throughout our business will be recycled using the most efficient processes. 

● We will explore any viable closed loop recycling schemes for our packaging waste. 

● We will seek to replace and ultimately eliminate all single use plastics in our packaging.

Fibre-based packaging (i.e. paper and board) is our preferred packaging material and must be 100% sustainably sourced in line with eMitra Store.

General Testing Requirements: Testing is an effective means for managing product quality, durability, safety, and compliance.

TRANSPARENT REPORTING

We are committed to regular and transparent communication and disclosure around our

sustainable packaging and waste reduction work. 

RD Service Online - Terms and Conditions

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• Kindly fill in all the requisite details for RD Installation Service / AMC Service very carefully, these details are not altered or updated once your registration for Aadhaar RD Service is processed over the server.
• For each RDService registration, your device must be sourced from a genuine seller, if the device belongs to a telecom or dealer invoice might be asked for further steps.
• The serial number should be validated on the manufacturer's server OEM. Mantra MFS 100, SCL Safran OT Morpho MSO E2/E3, Cogent 3M CSD 200, Access StarTek FM220, Secugen Hamster Pro 20, Bioenable Nitgen, Precision, MSO1300 E3 L1, MFS110 L1, FM220 L1, PB1000.
• You will get notified via SMS/ email, once the activation of the biometric device will be successfully done.
• If the validation fails then we will escalate this issue to the Manufacturer or OEM and it may take time.
• In case of further issues, you will get direct support from the OEM.
• AMC validity will only be applicable after verification of the device by our technical team. A prior appointment will be required to check the device remotely, once it is done then AMC will be applicable from the date of confirmation from the technical department.
• In case of cancellation of the RD order, will refund your RD registration amount after deducting processing fees( 50% of the paid amount). You can also adjust your total amount in RD Service of any other eligible device purchased online or offline on the eMitra Store platform. in special conditions.
• You can log the support complaint through various support channels, WhatsApp/call/email/raising a ticket.
• The support team can support you remotely over your desktop/laptop/computer.
• Anydesk id is compulsorily required for fulfilling the support request and to do the necessary settings at the user’s end.
• For Android users, instructions can be given over the phone call.
• Maximum 2 attempts are done by the support team to connect over call, if the call is not picked/answered/unreachable from your side then you need to reach us to log the request.
• This service is only for the RD activation of devices, unblocking/hardware-related issues not be covered under this service.
• Once the applied device is rd ready, for any other app/portal-related issues please contact your service provider or dealer.
• A manual procedure is applicable for the complete installation/activation of a biometric device bought outside India (a foreign country purchased aadhaar biometric device) and it is also additionally chargeable, for details please mail us: at support@radiumbox.com or call us at +91 85-960-86-960
• For an invalid serial number, a refund will be initiated after your confirmation and could take at least three to four working days.
•  Any other applicable taxes will be levied on a case-by-case basis.
• This will only cover the device upgrade and key rotation to comply with UIDAI Registered Devices.
• You will have to pay extra to extend the OEM warranty against manufacturing faults. Any damages caused by mishandling, burns, corrosion, or any damages caused by exposure to chemicals, fire, water, etc. are excluded from this.
• There is no option to alter and submit the form, so candidates must carefully fill in all important information. The candidate can modify his or her registration details as many times as he or she wants, but once those details are submitted, no further changes will be allowed.
• For each RD Service registration, your device must be purchased from a reputable supplier and the serial number must be verified on the manufacturer's server, such as the Mantra MFS 100, SCL Safran OT Morpho MSO E, Cogent 3M CSD 110, Access StarTek FM220, Secugen Hamster Pro 20, and Bioenable Nitgen Precision.
• If your serial number is invalid or there is a technical problem, a refund will be conducted following your confirmation which could take three to four days.
• The Device Provider is responsible for providing the devices and accompanying software stated above under the UIDAI specifications, which will be STQC-approved.
• While the Device Provider will use all reasonable efforts to guarantee that the UIDAI-specified security criteria are maintained to avoid breaches such as replay attacks and key compromises.
• Suppose it is proved that such breaches were caused by a deliberate breach on the part of the Device Provider or by non-compliance of the devices and associated components with current standards. In that case, Device Provider will be liable for damages.
• The biometric rd scanning equipment will be used in Purchaser's surroundings or an environment that the Purchaser controls or influences.
• The Purchaser is responsible for maintaining the required level of security and related measures to prevent security breaches, including but not limited to preventing replay attacks, compromise of device keys, and keeping the environment free of rogue applications, malware, virus, and other items that may either adversely affect the functionality of software provided by the device provider or attempt to hack/disrupt the functionality of such software to cause a security breach.
• We only provide the rd activation of the device, for unblocking the device or the device belongs to telecom or dealer, the customer needs to contact them only after successful RD renewal.
• The rd recharge is the software services, hardware-related issues of the dead device, tampered cable, and non-detection of a device not covered under this eMitra Store RD renewal.
• **Note: As directed by UIDAI, the Morpho MSO1300 E2/E3 L0 RD service will stop functioning after March 31, 2025, and the Mantra MFS100 L0 RD service will stop functioning after March 31, 2025. Installation support from eMitra Store will be available until the end of the validity period, but authentication services will rely entirely on the UIDAI server.
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• The RD service validity will be extended as ordered, with free installation covered by eMitraStore up to the validity period. The L0 model sunset is set for 31/09/2025, after which the device will functional on non-Aadhaar portals for the registered tenure, device functionality and support depend entirely on UIDAI instructions.
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• This service only extends the validity period of the Irishield Iritech MK2120U along with free software installation. For any portal-related issues or connectivity problems, please contact your portal support.

We reserve the right to update or change our Terms & Condition at any time. Any updates will be posted on this page.

Last Updated: 06-Feb-2026